Privacy Policy

1. Introduction

Authentic SAFE ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Identification documents (driver's license, passport, government-issued ID)
• Biometric data (fingerprints, retinal scans) for security access
• Financial information (payment details, billing information)
• Emergency contact information
• Security preferences and access history

2.2 Automatically Collected Information

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Location data (when accessing our facilities)
• Security footage and access logs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our security services
• Verifying your identity and authorizing facility access
• Processing payments and managing your account
• Communicating with you about our services
• Ensuring facility security and safety
• Complying with legal and regulatory requirements
• Improving our services and customer experience
• Marketing and promotional communications (with your consent)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety, or that of others
• With trusted service providers who assist in our operations
• In connection with a business transfer or merger
• With law enforcement when required by law

5. Data Security

We implement industry-leading security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Multi-factor authentication systems
• Regular security audits and assessments
• Limited access to personal information on a need-to-know basis
• Secure data centers with physical and digital protections
• Employee training on data protection and privacy

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Duration of service plus 7 years
• Security footage: 90 days unless required for investigation
• Access logs: 2 years for security and audit purposes
• Biometric data: Duration of service plus 30 days
• Financial records: 7 years as required by law

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Withdraw consent: Withdraw consent for marketing communications

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For detailed information about our cookie practices, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Regulatory Compliance

This Privacy Policy complies with the Australian Privacy Principles under the Privacy Act 1988 and other applicable privacy laws. We are committed to handling your personal information in accordance with these legal requirements.