Opening a security box is simple. You can visit any of our locations, call us at 1300 SAFE BOX, or contact us through our website. We'll schedule a consultation to understand your needs, complete the application process, and set up your biometric access. The entire process typically takes 30-45 minutes.

You'll need valid government-issued photo identification (driver's licence or passport), proof of address (utility bill or bank statement), and a completed application form. For business accounts, additional documentation including business registration and authorised signatory details are required.

The initial consultation and setup typically takes 30-45 minutes. This includes completing paperwork, biometric enrollment, security briefing, and a facility tour. You can access your security box immediately after setup is complete.

Our facilities feature bank-grade security with multiple layers of protection: 24/7 surveillance, biometric access control, reinforced concrete construction, seismic detection, fire suppression systems, and armed response protocols. We exceed UL Class M security standards and maintain 99.9% uptime.

We enroll multiple biometric identifiers during setup for redundancy. If the primary scanner has issues, we have backup authentication methods. Our staff can also assist with manual verification using your ID and security questions. We maintain a 99.9% biometric recognition success rate.

Yes, we offer extended access hours by appointment for your convenience. Simply schedule your visit and use your biometric credentials at the secure entrance. Extended hours access includes the same security protocols and monitoring as during business hours.

Only authorised individuals with enrolled biometrics can access your box. You can add additional authorised users during account setup or by visiting our facility. All access attempts are logged and monitored for security.

We offer flexible pricing with monthly and annual payment options. Prices vary by box size and location. Annual payments receive a discount. Contact us for current pricing and any available promotions. All prices include basic insurance coverage and extended access hours.

Our pricing is transparent with no hidden fees. Additional services like private viewing rooms, document scanning, or premium insurance coverage are available for additional charges. Late payment fees apply after 30 days.

Yes, we provide private, secure viewing rooms where you can examine your items in complete privacy. These rooms are equipped with proper lighting and security monitoring. Viewing rooms can be reserved in advance or used on a walk-in basis subject to availability.

You can store valuable documents, jewellery, precious metals, collectibles, digital media, and other valuable items. Prohibited items include weapons, explosives, illegal substances, perishable goods, and items that could damage other boxes or the facility.

Each box size has specific dimensions and weight limits. Our smallest boxes accommodate documents and small valuables, while larger boxes can hold substantial collections. Weight limits ensure structural integrity and safe handling. Specific limits are provided during box selection.

Use appropriate protective packaging for delicate items. We recommend acid-free storage materials for documents, padded containers for jewellery, and climate-stable materials for sensitive items. Our staff can provide packaging recommendations and supplies are available for purchase.

Basic coverage is included with all accounts, and additional insurance options are available up to $100,000 per box. We work with leading insurance providers to offer comprehensive coverage. You can also use your existing insurance policies - many providers offer discounts for secure storage.

In the unlikely event of damage or theft, our insurance coverage and claims process ensure prompt resolution. We maintain detailed access logs and comprehensive security footage. Our zero-tolerance security policy and multiple protection layers minimise risks.

Account updates can be made by visiting our facility with proper identification, calling our customer service line, or through our secure online portal. Changes to authorised users or biometric data must be done in person for security reasons.

Account closure requires 30 days written notice. You must remove all items from your security box and settle any outstanding fees. We'll schedule a final inspection and return any deposits. Partial refunds may be available for prepaid annual accounts.

We send payment reminders before the due date. If payment is late, you'll receive notices and your access may be temporarily suspended after 30 days. After 90 days of non-payment, we may remove items according to legal requirements. We work with clients to resolve payment issues.

Emergency access procedures are available with proper verification. Contact our emergency hotline and we'll arrange access with enhanced security protocols. Emergency access may require additional verification steps and documentation of the emergency situation.

We have backup verification procedures including security questions, alternative identification methods, and manual verification by our security staff. The process may take longer but ensures your access while maintaining security. Contact us immediately if you lose identification.

Authentic SAFE offers secure safe deposit box rentals conveniently located for residents of Moorebank, Casula, Liverpool, and surrounding Western Sydney suburbs. With extended access hours, biometric security, and insurance options, we are the trusted choice for secure storage.

We provide premium safe deposit box rentals with advanced security, climate control, and custom storage options. Serving Moorebank, Casula, and beyond, we offer personalised service, insurance, and on-demand access to your valuables.

Yes, we provide secure, climate-controlled safe deposit boxes perfect for digital asset storage including cryptocurrency hardware wallets, external drives, and sensitive electronics.

Absolutely. Authentic SAFE supports small businesses by offering secure offsite storage for sensitive inventory, documents, or data drives. We offer flexible access and corporate account options.

Yes, our insurance options cover up to $100,000 per safe deposit box, with additional coverage available on request. We partner with leading insurers to protect luxury items like jewellery, watches, rare collectibles, and more.

Yes, we provide comprehensive corporate storage solutions designed for businesses with complex logistics requirements. Our enterprise services include: dedicated corporate storage facilities with scalable capacity, advanced logistics management for multiple classes of valuables (documents, digital assets, precious metals, collectibles), professional pick & pack capabilities with detailed inventory tracking, just-in-time delivery operations coordinated with your business schedule, full custodial services including receipt, verification, and secure handling protocols, bulk storage options with preferential pricing for high-volume clients, dedicated account management and premium support services, customised access controls and audit trails for compliance requirements, and integration capabilities with your existing inventory management systems. We work with law firms, financial institutions, retail chains, and other businesses requiring secure, efficient storage solutions with professional logistics support.

We maintain 24/7 security monitoring, surveillance, and armed response capabilities to protect your valuables around the clock. However, client access to facilities is available during extended business hours and by appointment. Our security team monitors your items continuously, while client services and facility access operate during scheduled hours for optimal service quality.

Yes, we provide secure private onsite parking within our fenced facility perimeter for your peace of mind and convenience. Unlike other facilities where you must park on public streets, our clients can park safely within our secure compound while accessing their valuables.

Absolutely. We offer direct access to our drive-in vault loading bay, making it convenient to transport large or heavy items directly to secure storage. This unique feature allows you to bring your vehicle right to the storage area, eliminating the need to carry heavy items long distances.

Our parking is located within our secure, private, fenced facility rather than on public streets or open lots. This provides an additional layer of security and privacy for our clients, ensuring discretion when accessing your valuables and peace of mind about your vehicle's safety.