Accessibility Statement

Our Commitment to Accessibility

Authentic SAFE is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide an inclusive experience that allows everyone to access our website, services, and facilities with ease and dignity.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Our website has been designed and developed with accessibility in mind, incorporating best practices and following established standards to ensure compatibility with assistive technologies.

Accessibility Features

Website Accessibility

• Keyboard Navigation: Full website functionality available via keyboard
• Screen Reader Support: Compatible with popular screen reading software
• Alternative Text: Descriptive alt text for all images and graphics
• Colour Contrast: High contrast ratios for text and background colours
• Resizable Text: Text can be enlarged up to 200% without loss of functionality
• Focus Indicators: Clear visual indicators for keyboard focus
• Semantic HTML: Proper heading structure and semantic markup
• Form Labels: Clear labels and instructions for all form elements

Physical Facility Accessibility

While our facility was not originally designed with accessibility in mind, we are committed to ensuring that accessibility considerations are central to our box access procedures and customer service. We will always do everything we can to ensure no-one is excluded from accessing our services.

We understand that every customer's needs are unique, and we work individually with each client to accommodate their specific accessibility requirements. Our team is trained to provide assistance and adapt our procedures to ensure you can access your safe deposit box safely and comfortably.

If you have specific accessibility needs or concerns, please contact us before your visit so we can discuss how we can best accommodate you. We may be able to arrange:

• Assisted Access: Staff assistance to help you access your box
• Alternative Access Methods: Flexible procedures tailored to your needs
• Accommodation Planning: Pre-visit consultation to plan the best access approach
• Service Animal Support: Service animals are welcome in all areas
• Communication Support: Alternative communication methods as needed

Please contact us in advance to discuss your specific accessibility needs. We are committed to finding solutions that work for you and ensuring you have full access to our services.

Assistive Technology Compatibility

Our website is designed to work with a variety of assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Voice recognition software (Dragon NaturallySpeaking)
• Switch navigation devices
• Eye-tracking systems
• Keyboard alternatives and on-screen keyboards
• Browser zoom and magnification tools

Ongoing Accessibility Efforts

Regular Testing and Audits

• Automated accessibility testing integrated into our development process
• Manual testing with assistive technologies
• Regular third-party accessibility audits
• User testing with individuals who have disabilities
• Continuous monitoring and improvement of accessibility features

Staff Training and Awareness

• Regular accessibility training for all staff members
• Disability awareness and sensitivity training
• Customer service training for assisting users with disabilities
• Technical training for developers on accessible coding practices

Known Limitations

While we strive for full accessibility, we acknowledge that some areas may still present challenges:

• Some third-party embedded content may not be fully accessible
• Certain interactive features are being continuously improved
• Legacy content is being updated to meet current standards
• Some PDF documents may require alternative formats

We are actively working to address these limitations and welcome feedback to help us improve.

Alternative Access Methods

If you encounter accessibility barriers on our website, we offer alternative ways to access our services:

• Phone Support: Speak directly with our customer service team
• Email Assistance: Request information via email
• In-Person Support: Visit our facilities for personalised assistance
• Alternative Formats: Request documents in accessible formats
• Assisted Service: Staff assistance for completing online tasks

Feedback and Support

We welcome feedback about the accessibility of our website and services. Your input helps us identify areas for improvement and ensures we continue to provide an inclusive experience for all users.

Accessibility Resources

For more information about web accessibility and assistive technologies:

• Web Accessibility Initiative (WAI)
• Vision Australia
• Deaf Australia
• People with Disability Australia
• Australian Human Rights Commission - Disability Rights

Legal Framework

Our accessibility efforts align with Australian disability legislation, including the Disability Discrimination Act 1992 (DDA) and the Web Content Accessibility Guidelines (WCAG) 2.1. We are committed to meeting our legal obligations and exceeding minimum requirements where possible.

Future Improvements

We are continuously working to improve accessibility across all our digital and physical touchpoints. Our upcoming initiatives include:

• Enhanced mobile accessibility features
• Improved voice navigation capabilities
• Additional language support and translation services
• Advanced personalisation options for users with disabilities
• Integration of emerging assistive technologies

Third-Party Content

While we strive to ensure that all content on our website is accessible, some third-party content (such as embedded videos, maps, or social media feeds) may not meet the same accessibility standards. We work with our partners to improve the accessibility of this content and provide alternative access methods when possible.

Updates to This Statement

This accessibility statement will be updated regularly to reflect our ongoing efforts and improvements. We review and update our accessibility practices continuously and will modify this statement as needed to accurately reflect our current accessibility status.